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Terms & Conditions

Last Updated: January 3, 2026

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Provider: Lisa J. Morales
Practice:   Lisa J. Morales, LPC, PLLC
Lisa@lisajmorales.com | 409‑679‑6522

 

Scope of Services

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I provide psychotherapy (therapy) to individuals and families, in person or via secure telehealth.

  • Therapy is not legal, or financial advice.

  • Coaching services are separate and not governed by this policy.

  • I provide therapy only to clients physically located in Texas or New Mexico at the time of service, per licensure requirements.

 

Licensure

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I am a Licensed Professional Counselor (LPC) in Texas and a Licensed Professional Clinical Mental Health Counselor (LPCC) in New Mexico. Therapy services are offered only to clients physically present in one of these states during sessions.

 

Eligibility & Intake

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Services begin after intake forms, informed consent, and scheduling. You must be 18+ or a legal guardian consenting for a minor. I reserve the right to accept, pause, or terminate services based on clinical judgment and ethics.

 

In-Person Sessions

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  • Location: if in-person will be determined on a case by case basis and as allowed.

  • Arrive 5–10 minutes early

  • Health & Safety: Reschedule or switch to telehealth if ill

  • Privacy: No recording; confidentiality is maintained according to laws. See Notice of Privacy Practices for more information.

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Telehealth Sessions

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  • Secure platforms are used by provider.

  • Risks: Technology interruptions can occur as can unauthorized access.

  • Your responsibilities: Private space, stable internet, confirm location in TX or NM. Do not share your link or portal log in information.

  • Emergency plan: You agree to provide and update address and emergency contact information in the event of an emergency.

  • Some services may be less effective via telehealth. Should I determine that your needs require a higher level of care or could be better met through in-person services, I will discuss this with you and provide referrals if needed.

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Confidentiality & HIPAA

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I protect your health information as required by law. Limits include:

  • Risk of harm to self/others

  • Suspected abuse or neglect

  • Court orders/subpoenas

  • As allowed by federal and state law.


See my Notice of Privacy Practices for full details.

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Scheduling & Cancellations

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  • Sessions are typically 55 minutes.

  • To avoid a late cancellation charge, you must provide at least 24 hours notice in writing or by phone call.

  • Late cancellations/no-shows may be charged full session fee.

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Fees & Payment

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  • Fees disclosed before booking.

  • Payment due at or before session

  • Insurance: should I not be in-network with your health insurance,  I can provide a superbill that will satisfy a claim you may make for out of network benefits.

  • Services rendered are non-refundable.

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Minors (I am currently only providing services to minors in Texas)

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  • Legal guardian consent required for anyone under 18 years old, unless allowed by law.

  • Parent/caregiver sessions may occur

  • Any court related documentation in which a minor is named in a court order or divorce decree showing conservatorship MUST be provided PRIOR to the first appointment and the version submitted must be signed by a judge.

  • I can provide school and work excuse letters.

  • Coordination with schools and/or other providers will only be done with signed authorization by legal guardian.
     

Emergencies

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I do not provide emergency services. If in crisis, call 911, 988, or go to the nearest ER.

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Professional Conduct

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I follow LPC and RPT ethical codes. I may refer you if needs fall outside my scope.

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Outcomes

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Therapy requires effort; outcomes are not guaranteed.

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Intellectual Property

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Materials provided are for personal use only; do not reproduce or distribute.

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Website Use

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Website content is educational only and not to be construed as medical, legal or health advice. Contacting me does not create a client relationship until intake and consent are complete.

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Termination

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Either party may end therapy. Examples of why I may terminate can include: for nonpayment, repeated no-shows, or safety concerns. Referrals will be offered when appropriate.

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Governing Law

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These Terms follow Texas and New Mexico law.

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Changes

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I may update these Terms at any time. Continued use indicates acceptance.

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Contact

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Questions? Email Lisa@lisajmorales.com or call 409‑679‑6522.

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