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Terms & Conditions

Last Updated: January 3, 2026

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Provider: Lisa J. Morales
Practice:   Lisa J. Morales, LPC, PLLC
Lisa@lisajmorales.com | 409‑679‑6522

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THE INFORMATION ON THIS WEBSITE IS PROVIDED ON AN ‘AS IS’ BASIS. WE MAKE NO REPRESENTATIONS AND NO EXPRESS OR IMPLIED WARRANTIES CONCERNING THE CONTENT OR OTHERWISE REGARDING THIS WEBSITE OR ANY WEBSITE LINKED THROUGH THIS WEBSITE.


TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.


WE DO NOT WARRANT THE ACCURACY, RELIABILITY, COMPLETENESS, CURRENTNESS, TIMELINESS, OR AVAILABILITY OF THIS WEBSITE OR THE CONTENT OF ANY WEBSITE LINKED THROUGH THIS WEBSITE.
BY USING THIS WEBSITE, YOU ASSUME ALL RISK ASSOCIATED WITH ITS USE. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS OR OMISSIONS AT ANY TIME WITHOUT NOTICE AND ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN THE CONTENT.

 

Scope of Services

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I provide psychotherapy (therapy) to individuals and families, in person or via secure telehealth.

  • Therapy is not legal, or financial advice.

  • Coaching services are separate and not governed by this policy.

  • I provide therapy only to clients physically located in Texas or New Mexico at the time of service, per licensure requirements.

 

Licensure

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I am a Licensed Professional Counselor (LPC) in Texas and a Licensed Professional Clinical Mental Health Counselor (LPCC) in New Mexico. Therapy services are offered only to clients physically present in one of these states during sessions.

 

Eligibility & Intake

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Services begin after intake forms, informed consent, and scheduling. You must be 18+ or a legal guardian consenting for a minor. I reserve the right to accept, pause, or terminate services based on clinical judgment and ethics.

 

In-Person Sessions

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  • Location: if in-person will be determined on a case by case basis and as allowed.

  • Arrive 5–10 minutes early

  • Health & Safety: Reschedule or switch to telehealth if ill

  • Privacy: No recording; confidentiality is maintained according to laws. See Notice of Privacy Practices for more information.

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Telehealth Sessions

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  • Secure platforms are used by provider.

  • Risks: Technology interruptions can occur as can unauthorized access.

  • Your responsibilities: Private space, stable internet, confirm location in TX or NM. Do not share your link or portal log in information.

  • Emergency plan: You agree to provide and update address and emergency contact information in the event of an emergency.

  • Some services may be less effective via telehealth. Should I determine that your needs require a higher level of care or could be better met through in-person services, I will discuss this with you and provide referrals if needed.

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Confidentiality & HIPAA

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I protect your health information as required by law. Limits include:

  • Risk of harm to self/others

  • Suspected abuse or neglect

  • Court orders/subpoenas

  • As allowed by federal and state law.


See my Notice of Privacy Practices for full details.

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Scheduling & Cancellations

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  • Sessions are typically 55 minutes.

  • To avoid a late cancellation charge, you must provide at least 24 hours notice in writing or by phone call.

  • Late cancellations/no-shows may be charged full session fee.

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Fees & Payment

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  • Fees disclosed before booking.

  • Payment due at or before session

  • Insurance: should I not be in-network with your health insurance,  I can provide a superbill that will satisfy a claim you may make for out of network benefits.

  • Services rendered are non-refundable.

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Minors (I am currently only providing services to minors in Texas)

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  • Legal guardian consent required for anyone under 18 years old, unless allowed by law.

  • Parent/caregiver sessions may occur

  • Any court related documentation in which a minor is named in a court order or divorce decree showing conservatorship MUST be provided PRIOR to the first appointment and the version submitted must be signed by a judge.

  • I can provide school and work excuse letters.

  • Coordination with schools and/or other providers will only be done with signed authorization by legal guardian.
     

Emergencies

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I do not provide emergency services. If in crisis, call 911, 988, or go to the nearest ER.

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Professional Conduct

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I follow LPC and RPT ethical codes. I may refer you if needs fall outside my scope.

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Outcomes

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Therapy requires effort; outcomes are not guaranteed.

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Intellectual Property

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Materials provided are for personal use only; do not reproduce or distribute.

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Website Use

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Website content is educational only and not to be construed as medical, legal or health advice. Contacting me does not create a client relationship until intake and consent are complete.

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Termination

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Either party may end therapy. Examples of why I may terminate can include: for nonpayment, repeated no-shows, or safety concerns. Referrals will be offered when appropriate.

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Governing Law

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These Terms follow Texas and New Mexico law.

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Disclaimer
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The content and information on this website does not constitute licensed healthcare services or healthcare advice and is provided for educational purposes only.


This website does not constitute the formation of a provider-patient relationship. Do not share protected health information through this website.


By using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy.


Lisa J. Morales, LPC, PLLC [or Lisa J. Morales, LLC for coaching site] owns and operates this website and all of its content.


You may only use this website if you can form a binding contract and comply with all applicable laws and regulations.


We may update these Terms and Conditions at any time without notice. Your continued use of the website constitutes acceptance of any changes.

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Contact

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Questions? Email Lisa@lisajmorales.com or call 409‑679‑6522.

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